Return & Exchange Policy
Items sold at retail price are backed by a 48 hours exchange policy and one (1) year repair except for software, media, printer ink, paper, consumable items and product showing different warranty period in the description. Discounted items (price matched, clearance, and open box) items cannot be refund or exchange. All items eligible for return or replacement must be returned unopened and in new condition. All open box items returned will be subject to a 20% restock fee. Damaged items or items missing original packaging or contents will be refused. Consumable items including software, paper, ink, media are exchange only if defective.
The guarantee does not protect against:
Subsequent mishandling or misuse that causes the frame to bend, twist, or crack, and drops
Subsequent accidental or purposeful drops
Tampering with internal hardware
Damage resulting from attempted customer repairs
Software issues unrelated to the repair
New damages unrelated to the original repair
Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt
Damage caused by electric shortage or surge
Our guarantee also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
Existence of damage to the frame of device, as noted prior to the repair
Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. SPIM or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.
a NON-Working, damaged or severed home button/Bio-Metric scanner
Damage caused by electric shortage or surge
Repair Time and Delivery
SPIM will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. SPIM shall not be liable for any failures or delay in service due to any cause beyond its control. SPIM reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
You recognize that SPIM is an independent, third party repair company not affiliated with any original manufacturer except HP and DELL. Like any repair provider outside the original manufacturer, SPIM does not always have access to original equipment manufacturer (OEM) parts.
Responsibility to Pick Up Devices
Due to space limitations, SPIM requests that you pick up your equipment promptly.
If equipment is left with SPIM and is not picked up within 60 days after being notified by SPIM that your product has been serviced, SPIM will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold SPIM harmless for any damage or claim for the abandoned property (as stated in the signed checkin every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 60 days from customer being notified that your product has been serviced.
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. SPIM will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings SPIM will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, SPIM employees will direct affected customers to a reputable data recovery company.
Customer agrees that prior to SPIM servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, SPIM shall not be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.
SPIM Work Authorization and Service Waiver
All customers requesting repair services agree to the following conditions:
Authorization to Perform Service. You hereby authorize SPIM to perform diagnostic, repair, and installation services on your product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.
Warranty Work. If the work is covered under an existing limited warranty you hereby authorize SPIM to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior to SPIM’s provision of warranty service. FOR WARRANTY SERVICE THE TERMS AND CONDITIONS OF THE APPLICABLE LIMITED WARRANTY SHALL APPLY AND THIS AGREEMENT DOES NOT MODIFY, INCREASE OR DECREASE THE RESPECTIVE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER SUCH LIMITED WARRANTY NOR DOES THIS AGREEMENT GRANT YOU NEW RIGHTS EXCEPT AS PROVIDED HEREIN.
Out of Warranty Work. If the work is not covered under an existing limited, you hereby authorize SPIM to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with SPIM’s current price list.